Are you reaching your customer through multiple channels? Then, how will you understand your consumer’s journey?
A Customer Journey Map is your answer!
A Map helps you navigate from one place to another, whereas a Customer Journey Map aids you in understanding your consumers’ digital journey.
Tracking a buyer’s journey through multiple channels/platforms helps you identify where the conversion is happening or which channel is triggering the conversion.
Hence, a consumer journey map is crucial to all businesses to reach out to the right audience at the right place and at the right time.